Based on the latest 2026 documentation, here is a summary of the key terms and conditions for Wati:
1. Usage Restrictions
No Reverse Engineering: Users are strictly prohibited from attempting to derive the source code, decompiling, or disassembling the software.
Intellectual Property: You are granted a right to use the service but do not own any part of the software, trademarks, or underlying AI models.
Prohibited Content: You may not use the bot to transmit illegal, harmful, or deceptive content. This includes a "Medical Disclaimer"—the software is not intended for medical diagnosis or treatment.
2. Payments and Billing
Fees: Charges are typically based on your subscription tier (Growth, Pro, or Business) and not solely on usage.
Non-Refundable: Most payment obligations are non-cancellable and non-refundable.
Incidental Charges: You are responsible for any third-party charges, such as internet access, data roaming, or Meta’s (WhatsApp) per-conversation fees.
Auto-Renewal: Plans usually renew automatically unless cancelled within the specified notice period.
3. Data and Privacy
Data Collection: Wati collects names, email addresses, phone numbers, IP addresses, and chat logs to provide the service.
Data Deletion: Upon termination of the service, Wati generally deletes your data (contacts and conversations) permanently unless a specific request is made to retain it.
AI Disclaimer: As the software uses AI to generate responses, Wati does not warrant that all outputs are 100% accurate or true. Users are responsible for verifying critical information.
4. Wati vs. Meta Policies
Because Wati operates on the WhatsApp Business API, you are also bound by Meta’s Terms of Service. This includes:
Opt-in Requirements: You must obtain explicit consent from users before sending them proactive messages.
Conversation Categories: Fees vary based on whether the conversation is for Marketing, Utility, Authentication, or Service.
5. Termination and Changes
Discretionary Changes: Wati reserves the right to make changes to the software to maintain competitive strength or service quality.
Termination: The agreement remains in effect as long as you are using the services. Wati can suspend access if terms are violated.
Note: For the most legally binding version, you should visit the official WATI Terms of Service page, as these documents are updated periodically to reflect new regulations like GDPR or changes in Meta’s API pricing.
